FAQs
General questions about working with Pristine Industrial Roofing. For questions about a specific system, see that service's own page.
About Pristine Industrial Roofing
Learn who we are, where we serve, and why property owners trust us.
What areas do you serve?
Lake, Porter, LaPorte, Jasper, and Newton Counties in Indiana.
That includes Hammond, Hobart, Merrillville, Crown Point, Valparaiso, and Portage. We're also part of a network of 20 installers covering seven Midwest states. See Areas We Serve for the full list of communities.
What makes Pristine different from other roofing companies?
We focus on prevention: fixing small problems before they become expensive ones.
Waiting until a replacement surprises you is easy. Solving small problems early is safer and smarter. We also enjoy keeping you informed, and we'll help you choose modern roofing systems over outdated ones. Conklin Certified Platinum.
What does Conklin certified actually mean?
We're trained and authorized by Conklin to install their systems to manufacturer spec.
That training is also what keeps the warranties on those systems valid.
How long has Pristine been in business?
Our team brings 48 years of combined building experience.
Roofing is one part of that. Conklin, the manufacturer behind our systems, has been in the field since 1977, and its products now protect more than 2 billion square feet of roofing across America.
What certifications do you have?
Conklin Certified Platinum, OSHA certified, and fully licensed and insured in Indiana.
Do you have a podcast or blog?
Yes, both. Listen to "All the Layers of Protection" on Spotify and Apple Podcasts, read our Blog, or explore BigRoofLibrary.com in Indiana.
Our Services
What we do and the types of buildings we work with.
Do you work on residential roofs?
No. We only work on commercial buildings with flat or low slope roofs.
Warehouses, manufacturing, retail, offices, churches, schools, and every other commercial property type. Focusing on one thing lets us do it well.
What services do you offer?
Restoration and coatings
- Metal Roof Restoration
- Acrylic Roof Coating
- Urethane Roof Coating
- Cool Roof Energy Efficiency Coating
- Rubber Roof Coating and Restoration
- Coating Over Aging TPO
- Modified Bitumen and Built Up Roof Recover
Membrane systems
- FLEXION 2.0 Vinyl Membrane
Repair and protection
- Flat Roof Repair and Patching
- Roof Leak Detection and Moisture Survey
- Wind and Storm Damage Restoration
Inspection and maintenance
- Commercial Roof Inspection and Evaluation
- Roof Coating Maintenance and Warranty Renewal
Not sure which fits your roof? Start with a free evaluation, and we'll walk you through your options.
What roofing systems do you work with?
Mainly PVC (FLEXION vinyl) and seamless acrylic or urethane coatings.
We also foam roofs when it fits. We generally recommend these over older systems like TPO, EPDM rubber, and silicone, and we lay out every option clearly so you can choose what's best for your people and property.
See Compare Systems to see commercial roof systems side by side comparisons to help you decide.
Do you offer emergency roof repairs?
Yes. Call (219) 529 1995, and our materials can be installed safely even in cold weather.
Many emergencies can be prevented with regular maintenance, so we're always happy to help you plan ahead too.
Do you offer roof washing and cleaning?
Yes.
Debris and biological growth speed up wear and can void warranties. Acid rain and chemicals also break roofs down, so regular cleaning matters.
Do you offer free roof inspections?
Yes, every evaluation is free and no obligation.
Every evaluation includes:
- 50 to 100 photos and videos
- Everything shared in a Dropbox folder
- Plain language explanation of what we found
- Options to fix each area of concern
- Pricing for cleaning, patching, coating, overlay, or replacement
What happens during a roof inspection?
We document the whole roof, test what's under the surface, and give you a plain language report.
- We capture every seam, pipe, corner, and edge
- A core sample shows what's hiding between the layers
- We map trapped moisture
- We measure dips and low spots where ponding water and ice break down insulation
- We check whether water reaches the drains quickly
- You receive a professional report in plain language
How long does an inspection take?
Usually 30 to 60 minutes, depending on roof size.
How do I schedule an evaluation?
Text or call (219) 529 1995. We respond as soon as possible.
Can I buy Conklin materials and install them myself?
Yes. Call or email us to order, but self installed materials only carry the manufacturer's material warranty.
That covers replacement of material that was defective when it left the factory, but not labor or leaks. For roofs over 2,000 square feet, active leaks, or anything you're unsure about, call us before you buy. A short conversation can save you a lot of trouble later.
Costs and Pricing
Understanding commercial roofing costs, proposals, and financing.
How much does a commercial roof repair cost?
It depends on the damage, the size, and the materials, and we itemize everything.
One thing we know for sure: emergency repairs cost about 5x more than planned maintenance.
See general price ranges at RoofServiceMenu.com. A cheap price today doesn't mean a low cost of ownership.
How much does a roof replacement cost?
We can give a ballpark from a Google Earth view, and exact numbers after an evaluation.
For accurate pricing, a pro checks every layer, maps moisture, and sees whether a liquid coating is possible instead.
YouReapWhatYouCheap.com explains why cutting corners costs more later.
Do you offer financing?
Yes. We work with multiple lenders for qualified projects.
The most popular option is the SBA 504 loan from the Small Business Administration, typically 10% down over 10 years.
See our Financing page for details.
What's included in your proposals?
Scope, materials, timeline, warranty details, and itemized pricing.
We usually present several options, such as patch, coating, overlay, or full replacement.
Warranties
What's covered, what voids coverage, and how to stay protected.
What kind of warranties do you offer?
Three layers: a material warranty from Conklin, a craftsmanship warranty from Pristine, and an optional labor warranty upgrade.
- Material warranty from Conklin: 10 years over some materials, 20 years over most substrates, and 25 to 30 years for FLEXION vinyl (PVC). Patchwork is backed by your satisfaction at the time of install.
- Craftsmanship warranty from Pristine: 12 months standard. Your Service Agreement spells out the particulars.
- Nationwide Conklin installer labor warranty (optional upgrade): $2,000 for the mid and post inspections, then $650 a year.
All coverage follows the written warranty documents issued with your project. See our Warranty page, or YourWarrantySaysWhat.com for the loopholes to watch for.
What voids a roofing warranty?
Missing maintenance records, ponding water, unauthorized repairs, and late damage reports.
Good documentation protects you.
What's Conklin's warranty claim rate?
Less than 0.5%.
Proper installation plus regular maintenance makes material failures extremely rare.
What about problems that were there before you started?
Those stay with the owner. We document the roof's condition before any work begins.
We're responsible for the work we perform, from the roof deck up, as stated in your Service Agreement. Before we start, we photograph and video the entire roof, so everyone has the same record. Wet insulation, soft decking, or drainage problems that were already there, or hidden ones we find along the way, remain the owner's decision to fix. It's simply about having the same facts, so any questions get settled quickly.
Process and Timeline
From evaluation to project completion and what to expect.
What's your process from start to finish?
Free evaluation, options with pricing, a signed agreement, then the work, usually done in 3 to 14 days.
- Free evaluation
- Options presented with pricing and financing
- Signed Service Agreement, permits, and materials ordered
- Work begins
We use electric tools to keep noise down and avoid interrupting your business.
How long does a roof replacement take?
3 to 14 days, depending on size, weather, and complexity.
We keep you updated throughout.
Will roofing work disrupt my business?
Very little. Most buildings stay fully open.
For maintenance and small repairs, you likely won't notice us. We just need access to water and electricity. For larger projects, we plan logistics with you upfront.
How do I know if my roof needs replacement or repair?
An evaluation tells you. We look at condition, moisture, and repair history, not just age.
Restoration can often add 20 years to roofs that others say need replacing.
My roof is old. Does it need to be replaced?
Not necessarily.
A well maintained 25 year old roof can outlast a neglected 10 year old one. A fresh coating may be all it needs.